Returns & Exchanges
We want you to love your Oh Polly items, but if you are not completely satisfied, you can return your products within 30 days of delivery for a refund or store credit. Please ensure all items are in their original condition with tags attached and the hygiene seal intact.
Start Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Choose Your Method
Select whether you would like a refund to your original payment method, an exchange for a different size, or a store credit with a bonus top-up.
Package and Label
Print your prepaid shipping label and securely package your items, ensuring all original packaging and tags are included inside the parcel.
Drop Off and Track
Drop your package off at your nearest authorized carrier location and keep your tracking receipt; we will process your refund once it reaches our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing